Never miss a lead again.
You are on a roof, under a sink, or up a ladder when the phone rings. Nobody can grab it, and that customer calls the next company on Google. RelayDesk answers every call or texts the caller back in under 60 seconds, 24 hours a day. The lead stays yours.
Customer: (555) 014-2288. RelayDesk texted back in 38 seconds.
Sample conversation. Names and numbers are made up.
Every missed call is a job you already paid to get
You pay for the truck, the ads, the Google listing, the lead services. Then the phone rings while both hands are busy, and the money walks. Here is what the research says happens next.
of calls to home service companies go unanswered on weekends. On weekdays it is about 18%.
Source: ServiceTitan platform data, 2023of customers say they would call a competitor after a business fails to answer the phone.
Source: CallRail survey of 1,000 US consumers, 2025of missed calls never get a callback within 48 hours. The lead just goes cold.
Source: Quo analysis of 16.7 million calls, 2026home service inquiries come in after hours, when the office is closed and nobody picks up.
Source: Small Business Chatbot chat data, 2026; AnswerConnect, 2026Run your own numbers
Slide it to match your shop. This is the leak RelayDesk plugs.
per month, from about 10 missed calls a week.
At a $450 average job, one recovered job a month covers the Core plan.
How we figure it: missed calls use a blended 25% miss rate, between the weekday 18% and weekend 41% in ServiceTitan platform data (2023). Close rate and job value are yours to set. Four and a third weeks per month. This is a straight math estimate, not a promise.
It works like a front desk that never sleeps
No new hardware. No app to learn. You keep your number and your tools. RelayDesk sits behind your line and catches everything you cannot.
A call comes in
A customer calls your number. You are on a job, it is 9 PM, it is Sunday. Does not matter what you are doing.
Answered in under 60 seconds
If nobody on your team picks up, RelayDesk does. It answers live or texts back right away, in your company name, sounding like your own front desk.
The caller gets qualified
Name, address, what is wrong, how urgent it is. Tire kickers get filtered out. Real jobs get the attention.
The job gets booked
The appointment lands on your calendar or job board, and the details hit your phone by text. You just show up and do the work.
Then it chases your quotes for you
Sent an estimate and heard nothing back? That silence costs real money. The bigger shops say follow up on unsold estimates brings in 11 to 15% of their income. Most small shops send the quote and never touch it again.
RelayDesk follows up on every open quote on a set schedule, by text and email, until the customer says yes or no. No more estimates dying in a notebook or an inbox.
Income figure: ServiceTitan Residential Services Report, 2025 (contractors with $10M+ revenue).Your estimate goes out like it always does. RelayDesk starts the clock.
A friendly text checks in and offers to answer questions about the quote.
Short, polite nudges. Most replies land here, while the job is still fresh in their mind.
One last check in. A clear yes gets booked. A clear no closes the loop. Either way, you know.
Built for the trades
If your business runs on phone calls and your crew runs on job sites, this was made for you.
Roofing
Storm calls come in bunches. Every one gets a fast answer.
HVAC
No heat and no cool calls get answered at 10 PM, not voicemailed.
Plumbing
A burst pipe will not wait for business hours. Neither do we.
Electrical
Outage and panel calls captured while you are on the tools.
Landscaping
Busy season books up fast when every call gets a reply.
Straight pricing. No surprises.
Every plan is set up and run for you. One time setup, then a flat monthly. Pick the size that matches your shop today and move up when you grow.
Pilot
For shops that mainly need the safety net.
per month
plus $997 one time setup
- Missed call text back in under 60 seconds
- Covers nights, weekends, and holidays
- Every lead texted straight to your phone
- One business line covered
Core
The full front desk, handled for you.
per month
plus $1,497 one time setup
- Everything in Pilot
- AI answers calls live and talks with your customers
- Qualifies the job and books it on your calendar
- Appointment confirmations and reminders
Growth
For shops that send a lot of quotes.
per month
plus $2,497 one time setup
- Everything in Core
- Automatic quote follow up until yes or no
- Review requests after every finished job
- Up to three lines or locations
Scale
For multi crew and multi location operations.
per month
plus $3,997 one time setup
- Everything in Growth
- Coverage for every location and crew
- Custom call flows for each trade line
- Priority support and monthly tune ups
Not sure which one fits? Book a call and we will tell you straight, even if the honest answer is the cheaper plan.
Questions every owner asks
Will it sound like a robot?
No. It talks like a good front desk person, uses your company name, and follows the rules you set for what to say and what to offer. If a caller needs a human, it takes the details and gets them to you fast.
Do I have to change my phone number?
No. You keep the number your customers already know and the one on your trucks and your Google listing. RelayDesk plugs into the line you already have.
What happens when I can answer the phone myself?
Then you answer it. RelayDesk only steps in when a call would otherwise be missed, plus after hours coverage when you want everything caught. You stay in control.
Does it work with my calendar or job software?
In most cases, yes. RelayDesk books onto your calendar and passes job details to the tools you already use. We sort the hookup out during setup. That part is on us, not you.
How fast can I be live?
Most shops are live within the first week. We build it, test it with you on real calls, and flip it on. You never touch a settings screen.
Is there a long term contract?
No. After the one time setup, plans run month to month. If RelayDesk is not earning its keep, you should not be paying for it.
Who is behind RelayDesk?
RelayDesk is run by the team at Sunken Meadow Media, a Long Island company that builds websites and systems for local service businesses. Real people set this up, test it with you, and stand behind it.
Book a call. Fifteen minutes, no pitch deck.
We will look at how many calls your shop is missing, what that is costing you, and whether RelayDesk pays for itself. If it does not fit, we will tell you that too.
Prefer to write first? Email mecchella@gmail.com.